>Your username for logging into the BT Yahoo! portal and reading emails is your full email address, including the or part. The new password you chose contained invalid characters or was not allowed If so, please call us on the contact numbers below. Your account may have been suspended due to credit card details having expired or (if you are on pay-as-you-go) because you`ve not connected for 90 days. If this happens, please call us on the contact numbers below. For security reasons, your session is terminated after three failed attempts. You`ve tried to enter the information more than three times. For example, did you enter your mother`s maiden name as `jones` or `Jones`? You haven`t entered the security information exactly as you entered it the first time. >If you`ve tried resetting your password, but it didn`t work, it may be because: >If you`ve now forgotten it you`ll need to set up a new password:
Your password is not the same as your username Your password contains no punctuation or spaces Your password is between 8 and 16 characters long When choosing your new password you should make sure that: >.Remember that the password for your email account and BT Wi-fi is case sensitive. >Your BT Wi-Fi username and password are the same as your BT Yahoo! Mail username and password. >Your BT Broadband username is your full email address, including the or part.